Letters written by the
THPA Committee Year of October 2012 to August 2013
Customer Service Charter
By mail - When we receive mail, we will:
• acknowledge receipt of your mail within 5 working days;
• and provide a response within 10 working days.
By email and through Council's website Council will acknowledge it within
and provide a response within 10 working days.
here to view the Correspondence Register of the THPA .
The Correspondence spreadsheet has three sections:
CSRs (customer Service Requests lodged with Council)
To see all three sections
the Correspondence Register download
to your own computer by selecting
"File" then "Download"
can read our Oct to Dec 2012 letters and response to letters here
can read our Jan to March 2013 letters and response to letters here