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Letters written by the
THPA Committee Year of October 2012 to August 2013
ESC Customer Service Charter
By mail - When we receive mail, we will:
• acknowledge receipt of your mail within 5 working days;
• and provide a response within 10 working days.
By email and through Council's website Council will acknowledge it within 24 hours
and provide a response within 10 working days.

 

Click here to view the Correspondence Register of the THPA .

The Correspondence spreadsheet has three sections:
Outwards
Inwards
CSRs (customer Service Requests lodged with Council)

To see all three sections of
the Correspondence Register
download
the spreadsheet
to your own computer by selecting
"File" then "Download
"

 

You can read our Oct to Dec 2012 letters and response to letters here

You can read our Jan to March 2013 letters and response to letters here